I think this is not normal
Why are managers so careless about customer needs? In my store, you get yelled at if you try to help a customer with something, because they think that you are actually trying to waste time. When you look at other businesses that deal with customers on a daily basis, you see how obsessed they are with their customers and their wants and needs. They also get rewarded handsomely. Don’t get me wrong, Walmart is not bad either and the numbers show that, but it could be much better if they were more careful about this. In my humble opinion ofc 🙂
My store is not completely like yours, but similar. I’m an introvert, I don’t like to talk to customers anyway. So I don’t have a problem with it.
Related topics
More About Community
Welcome to our "Others" online community designed for all other Walmart associates not specifically mentioned in our larger groups such as Supercenters, Sam's Club, Vision Centers, Pharmacies, Home Office, Tech, etc. This platform is a dedicated space for you to connect with colleagues from various departments and roles that play unique and vital roles in our operations. Here, you can discuss the specific challenges and opportunities that come with your distinct positions within Walmart. Share your experiences, seek advice, and explore topics such as pay, interviews, career growth, work procedures, collaboration across departments, work-life balance, pay, and interactions with management. Join this growing TBT community to engage in meaningful conversations and support one another in navigating the diverse landscape of Walmart's global ecosystem.
That makes sense, but I think it changes based on which store you are at. For example, my store is completely different. They encourage you to talk to and help customers.