Posts with tag: customerneeds
Lost retirement fund story
So this lady rolls up to the countr clutching her sour half and half like it personally wronged her family... "I have a returnnnnnnn. 🙄. My half and half was really sour, the flavor wasn't good, and I have another one here to replace it with." Simple enough, right? I say take the new one, problem solved. But no. This woman needs her $1.85 back like it's her retirement fund. "But what about the money bck?!" I'm thinking this is some "twice is nice" situation - you know, when your strawberry doesn't taste strawberry enough so corporate assumes you want to try blueberry instead. Then she drops the real kicker: "Well what if I get the fat-free half and half??" At this point my internal monologue is screaming "Jesus lady you don't want to accept defeat." So I call the mgr over on the walkie, right in front of her, just to make a point. Same answer - take the new one and move on. All this drama over $1.85 worth of liquid fat. My advice? Take the new one, be happy, and go away. And that's how Sunday funday retail shifts end - counting down to freedom while dealing with people who will fight to the death over less than two bucks. What would I do? Same thing I did - give them the replacement and pray they don't come back next week with another crisis.RetryClaude can make mistakes. Please double-check responses.
... read moreI think this is not normal
Why are managers so careless about customer needs? In my store, you get yelled at if you try to help a customer with something, because they think that you are actually trying to waste time. When you look at other businesses that deal with customers on a daily basis, you see how obsessed they are with their customers and their wants and needs. They also get rewarded handsomely. Don’t get me wrong, Walmart is not bad either and the numbers show that, but it could be much better if they were more careful about this. In my humble opinion ofc 🙂
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