The day everything broke

I don’t even know where to start with today’s shift. Came in early because I knew we were short, but I didn’t expect everything to fall apart in the first hour. First, the baler jammed and maintenance wasn’t available. Then the printer at the service desk went down and nobody could print pickup labels. The handhelds started crashing, and the CBL logins weren’t working for three new hires.

While we’re scrambling to fix tech, our truck shows up with double pallets. One dock door wouldn’t open, and the other was already half-blocked. CAP2 is missing two people, so the unload is crawling. At the same time, the self-checkouts start glitching, and a whole group of customers is getting stuck. I end up running between the floor, front end, and backroom for most of the day, just trying to put out fires.

What’s wild is that not a single coach stepped in until two hours before close. Then suddenly it was, “Why isn’t this done yet?” Sir, the universe literally fought us all day. But sure, let’s pretend this was just poor time management. Some days I wonder if they even see what’s happening on the floor or if they just watch it burn from their office.