“I used to work here” stories never end well

Why is it always the customer who says “I used to work here” who ends up being the most difficult? Had a guy in electronics the other night asking about a price match on a TV. We explained that the item didn’t qualify since it wasn’t sold and shipped by the same online retailer. He gets all huffy and says, “I used to work here—I know how it works.” Cool. But policies change. And yelling doesn’t make the register say yes. Then he tried to argue that the price on the tag was “misleading” and he could sue if we didn’t honor it. Said something about “consumer law” and “bait and switch” and threw in “I know people at corporate” for good measure. I get that people want a deal. I even get that some of them really did work here once. But why does that always seem to turn into entitlement rather than understanding? Anybody ever had one of these “I used to work here” moments that actually ended on a positive note? #CustomerStories #RetailLife