How to handle rude customers
honestly, I don’t count anymore for how many times customers have started yelling at me and accusing me of some sh*t I never did. I learnt that the best defense mechanism for that is to smile and say sorry. will drive them nuts because you didn’t want to be miserable with them.
It’s like a secret we^pon that defuses their tantrums while keeping you sane
It’s messed up that we have to keep smiling and apologizing to people who don’t deserve it. Sometimes I just want to tell them off, but we all know how that would go
you would be in your team leads office in the timespan of 3 minutes
Well we can’t just let people insult and humiliate us
Be aware that nasty customers are mad at a situation, not always at you. They might be having a rotten day besides, and since you are there, you get the brunt of their anger. Try to be pleasant, but if the customer persists or gets violent, get a manager involved.
just other day I had a customer getting rude to me I got a little rude back trying to explain myself she wanted to talk to a manager as one was walking up she complained about me the manager took me in office let me tell myself I didn't get in trouble I went back to door I think I shocked that custom when she saw that I was still there as she walked by I said with a big smile Have a great Day.
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nothing throws angry customers off more than a smile