How to deal with bad people
honestly, I don’t count anymore for how many times customers have started yelling at me and accusing me of some sh^t I never did. I learnt that the best defense mechanism for that is to smile and say sorry. will drive them nuts because you didn’t want to be miserable with them.
It’s like a secret we^pon that defuses their tantrums while keeping you sane
It’s messed up that we have to keep smiling and apologizing to people who don’t deserve it. Sometimes I just want to tell them off, but we all know how that would go
you would be in your team leads office in the timespan of 3 minutes
Well we can’t just let people insult and humiliate us
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nothing throws angry customers off more than a smile