Posts with tag: whywedothis

So much of our job is dealing with stress—short staffing, angry customers, broken equipment, call-outs, overtime, unrealistic goals—but I want to take a second to shout out the small wins. Because they’re the only thing that gets me through some weeks.

Like when I got through my entire freight pallet without a single item being damaged or mislabeled. Or the day I actually took all my breaks on time. Or when a customer thanked me for just being nice because “no one’s friendly anymore.”

Last week, an elderly customer lost her glasses in produce. She was super anxious, almost crying. I helped her retrace her steps and we found them tucked behind the bananas. She hugged me, told me she was having a rough week, and said I’d made her day.

That didn’t fix my hours, or my sore feet, or the broken freezer I had to deal with later. But it reminded me I’m still a human in this job, not just a number. And that sometimes, we really do make a difference.