Posts with tag: littlewins
When customers remember you
Had a customer come in today and say, “Hey, you helped me last week!” They remembered me by name. Small thing but honestly made my whole shift.
No one talks about the little wins
So much of our job is dealing with stress—short staffing, angry customers, broken equipment, call-outs, overtime, unrealistic goals—but I want to take a second to shout out the small wins. Because they’re the only thing that gets me through some weeks.
Like when I got through my entire freight pallet without a single item being damaged or mislabeled. Or the day I actually took all my breaks on time. Or when a customer thanked me for just being nice because “no one’s friendly anymore.”
Last week, an elderly customer lost her glasses in produce. She was super anxious, almost crying. I helped her retrace her steps and we found them tucked behind the bananas. She hugged me, told me she was having a rough week, and said I’d made her day.
That didn’t fix my hours, or my sore feet, or the broken freezer I had to deal with later. But it reminded me I’m still a human in this job, not just a number. And that sometimes, we really do make a difference.
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